Renasant Convention Center
255 N Main St
Memphis, TN 38103
United States
The Welcome to Memphis Hospitality Training Seminar is a hands-on professional development opportunity designed for frontline staff and hospitality professionals across the city. This in-person training focuses on strengthening customer service skills, deepening knowledge of Memphis tourism, and enhancing the overall visitor experience.
Participants will gain practical tools to navigate real-world service scenarios, build confidence in handling difficult conversations, and represent Memphis with professionalism and pride.
Seminar Topics Include:
Insight into Memphis tourism and the impact of frontline professionals on the visitor experience
Real-world hospitality and customer service strategies
Guidance for managing upset guests and addressing negative perceptions
Opportunities to learn from local industry leaders and connect with peers in hospitality and tourism
This seminar is ideal for hospitality professionals at all levels seeking to refine their skills and contribute to a stronger, more welcoming Memphis experience.
Parking: Garage at 266 N. Front St. — online kiosks and advance reservations available for $11.41 (tax and fees included)
